Crown Heights Hosiery Shipping Policy
Address: 312 Kingston Ave, Brooklyn, NY 11213
Phone: (718) 467-6276
Thank you for shopping with Crown Heights Hosiery. Below are the terms and conditions of our shipping policy.
Order Processing Time
- Orders are processed within 2–3 business days (excluding weekends and holidays).
- During peak seasons, such as before Jewish holidays in September and March, please allow an additional 2–3 business days for processing.
- For in-store pickup orders, processing also takes 2–3 business days.
Daily Cut-Off Times
- Orders placed before 12:00 PM (EST) will be processed the same day, within the standard processing time.
- Orders placed after this time, or on Friday afternoons and Saturdays, will begin processing the next business day.
Shipping Delays
- In times of high order volume, shipments may be delayed by a few days.
- If there is a significant delay in your shipment, we will notify you via email.
Shipping Rates & Delivery Estimates
We offer a variety of shipping options:
*International shipping rates do not include customs duties or taxes.
Shipping to Canada:
- Up to 2 lbs: $30
- 3 lbs and up: $50
- For heavier items, we will send an invoice to confirm rates before shipping.
Tracking Your Order
- Once your order ships, you will receive a Shipment Confirmation email with a tracking number.
- Tracking details are active within 24 hours.
Customs, Duties, and Taxes
- Crown Heights Hosiery is not responsible for customs or taxes applied to international orders.
- All fees incurred (tariffs, taxes, etc.) are the responsibility of the customer.
Damaged Items
- If your item arrives damaged, please notify us within 24 hours with photos of the item and packaging.
- Email us at info@crownheightshosiery.com for assistance. Damaged items can be exchanged for the same product, pending approval.
Mailing Address for Damaged Items:
Crown Heights Hosiery
312 Kingston Ave
Brooklyn, NY 11213
Lost or Undelivered Packages
- Crown Heights Hosiery is not responsible for lost packages marked as “Delivered” by the carrier.
- If your package is lost during shipping, please contact the shipping carrier to file a claim.
Pro Tip: Save and photograph all packaging materials before filing a claim with the carrier.